Proserva (Pty) Ltd ("Serva", "we", "us") respects your privacy. This policy explains what personal information we collect through this website (proserva.co.za) and the Serva mobile app, why we collect it, and your rights under the Protection of Personal Information Act, 2013 ("POPIA").
1. Information we collect
- Contact details you submit via forms (name, email, phone, message).
- Provider application data (ID number, address, services offered, references).
- Technical data (IP address, device, browser, pages visited) collected automatically.
- Cookies — see our Cookie Policy.
2. Why we use it
- To respond to enquiries and process provider applications.
- To verify identity and quality of providers before listing.
- To improve the website and app, and detect fraud or abuse.
- To comply with legal obligations.
3. Lawful basis
We process personal information based on your consent, the performance of a contract with you, our legitimate interests, or where required by law.
4. Sharing
We do not sell your information. We share it only with vetted service providers (where you've requested a service), verification partners, and service providers who help us operate (hosting, email, analytics) under confidentiality obligations.
5. Retention
We keep personal information only as long as needed for the purposes above or as required by law.
6. Your rights under POPIA
You have the right to access, correct, or delete your personal information, to object to processing, and to lodge a complaint with the Information Regulator (inforegulator.org.za).
7. Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit, access controls, and vetted hosting partners.
8. Children
Serva is not intended for children under 18. We do not knowingly collect their information.
9. Contact
Information Officer: info@proserva.co.za
Proserva (Pty) Ltd, Tembisa, Gauteng, South Africa.