This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 ("PAIA"), as read with the Protection of Personal Information Act, 2013 ("POPIA").
1. About Proserva (Pty) Ltd
- Registered name: Proserva (Pty) Ltd
- Trading as: Serva
- Head office: Tembisa, Gauteng, South Africa
- Postal address: Available on request
- Website: proserva.co.za
2. Information Officer
All requests for access to information must be addressed to the Information Officer:
Email: info@proserva.co.za
3. Guide on how to use PAIA
The Information Regulator has published a guide on how to use PAIA. It is available from the Information Regulator's office:
inforegulator.org.za
4. Records held
- Company records (incorporation, statutory, financial).
- Employee and contractor records.
- Customer and provider records (contact details, applications, transactions).
- Operational records (correspondence, contracts, marketing).
5. Records automatically available
Information published on proserva.co.za and within the Serva mobile app is freely accessible.
6. How to request access
Submit a completed Form 02 (request for access to record) prescribed under PAIA, together with the prescribed fee where applicable, to the Information Officer at the email above. We will respond within 30 days as required by the Act.
7. Grounds for refusal
Access may be refused on grounds set out in Chapter 4 of PAIA, including the protection of third-party personal information, commercial information, and confidential records.
8. Information Regulator
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za